Expand the 'Windows Accessories' folder by clicking on the folder, within the folder should be the 'Quick Assist' app, select this to open the app. Scroll down the list of applications until you find Windows Accessories, this should be in alphabetical order.ģ.
This will open a new window for the Quick Assist app, at this point the IT Services member will provide you with a 6 digit code to enter, once entered select the 'Share screen' button below.Ģ. From the Windows taskbar, select the 'search' function.Ģ. Method 3 - IT Support Hub ( University devices only )ġ. Note : Only share remote access to a University of Derby IT Services member of staff This guide outlines the steps required to access the Quick Assist remote assistance tool to allow a member of IT Services to remotely connect to your Windows 10 device.
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